Comments on: UK2.net 2 years on.

By: Why not to use UK2.net |

Why not to use UK2.net | — Sun, 15 Mar 2020 10:10:58 +0000

[…] UK2.net 2 years on on […]

By: iain mckellar

iain mckellar — Mon, 25 Mar 2013 19:20:44 +0000

iv been trying to move a domain to godaddy it should be simple but no its a hastle iv sent 3 tickets and got now where now they want id , they never wanted id when i buet the domains. i moved to another web host two years ago after my uk2net hosted site was down for 4 days when i complained the told me they would suspend my account if i didnt stop contacting them. so i moved my hosting to another company but my domains are still with them . i also have noticed that no matter how maney time you set renumal to manual it always reverts back to auto renewal i had a domain for 3 years i didnt want becose it kept auto renewing but becose its only a few quid you just shrug it off.
i will be contacting trading standards enough is enough , im glad i found this page
iain

By: Peter Ritchie

Peter Ritchie — Fri, 14 Dec 2012 10:38:33 +0000

I have multiple accounts with UK2 and 7 sites. I recently started tracking the down time – every 2 minutes and the results are shocking. They frequently fail to respond to “site down” support tickets and frequently fail to report when the problem has been fixed. They even go as far as saying that there isn’t a problem when a site has been down for a period of time. I have at least 8 reported instances of sites being down in that last few months. This ranges from a few minutes to hours.

By: Alistair

Alistair — Wed, 28 Sep 2011 19:37:55 +0000

Happy Customer!

Well mostly. The auto renew feature is low, but other than that I’ve been happily hosted by them for nearly 10 years.

I had a problem with my email today and they got back to me within 10 minutes.

My site has never knowingly been down, and my email (webmail too) has always worked when I’ve needed it.

My only complaint is that sometimes the instructions aren’t explicit. For instance it isn’t obvious that the email supports IMAP as well as POP3, but it does.

Also I’ve been paying for DNS management because I didn’t realise you could get this for free. I’m a bit clueless of such things, and will be looking in to it come renewal time.

All in all though they serve me well.

By: Andrea

Andrea — Sun, 04 Sep 2011 16:02:42 +0000

I too have been conned. I have (or rather, had) a Windows 2003 VPS paying almost GBP 600 a year for the privilege. The VPS was constantly having issues with the NIC drivers, until it eventually stopped booting (BSOD INACCESSIBLE_BOOT_DEVICE).

I contacted support and I was told that switching to a Windows 2008 license would eliminate the NIC driver issues. After days of trying -and failing- to boot the server in safe mode to back up a few files, I simply deleted the VPS (losing all my data) and asked them to switch my license to a Windows 2008 license at no extra cost, since I didn’t need the Win2k8 features and this was a problem created by their platform.

They didn’t object, so I thought it was a simple fix. I was wrong. The idiots removed my *purchased* Windows 2003 license but did not assign a Windows 2008 license. Like the blog post and all other commenters, contacting support led to nothing. I keep getting clueless replies from their ‘support’. I cannot call any of their support phone numbers because I’m outside the UK. Their ‘international’ number goes straight to voicemail (left message, no reply), their support chat is ‘not for VPS customers’.

After spending so much money with these guys I would expect much more prompt service. Clearly even after 7 years of complaints they haven’t got their act together.